John Jay College of City University of New York is able to deliver our online programs in states outside New York through the State Authorization Reciprocity Agreement (SARA) process.
SARA is a voluntary agreement among its member states and U.S. territories that establishes one set of national standards and regulations for offering postsecondary distance education courses and programs. This agreement is administered by four regional educational compacts and overseen by NC-SARA.
New York is a member of SARA and John Jay College (CUNY) is an approved SARA institution. We adhere to the established SARA standards for offering online education among member states, districts and territories.
SARA benefits for University at Albany online students:
- Expands access to educational offerings
- Enhances overall quality of distance education
- Leads to better resolution of complaints from students in SARA states.
Students in online programs encountering a problem or grievance about university services should always attempt to resolve the problem with the program director or the student services professional of the specific program. In the event that a student complaint cannot be resolved through the program department, the student may contact the Dean of Graduate Studies or the Associate Provost at:
Office of Graduate Studies
Haaren Hall, Room 410
Contact information for the agencies that handle complaints against postsecondary education institutions offering distance learning is available for current online students and prospective online students who are not New York state residents.
Agencies that handle complaints for New York state residents include the New York State Attorney General's Office and Office of College and University Evaluation.
Students enrolled in online courses and programs at John Jay College (CUNY) while residing outside of New York State may submit a grievance to the New York State Department of Education only after completing the complaint process established by the College.
The John Jay College Institution Complaint Process can be accessed at http://jjay.smartcatalogiq.com/en/2017-2018/Graduate-Bulletin/Policies-Rule
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Albany, NY 12234
For more information regarding NC-SARA and complaint resolution, please visit: http://nc-sara.org/content/sara-and-students